Shipping policy

Kenzie Quilts currently ships physical products only within the United States.

PROCESSING TIMES

Ready-to-ship items are prepared for shipment within 3–5 business days. Custom, personalized, and made-to-order items are generally prepared within 2–4 weeks. If a product page states a different processing time, the estimate on that product page controls.

Processing time is separate from carrier transit time. Business days exclude weekends and holidays.

DIGITAL PRODUCTS

Digital patterns and downloads are delivered electronically after successful payment and are not shipped. Please check your order confirmation and download email. If the download email does not arrive, check your spam or junk folder and contact makenzie.quilts@gmail.com for help.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, rates, and estimated transit times are shown at checkout. Carrier delivery dates are estimates and are not guaranteed. Customers are responsible for providing a complete and accurate shipping address before placing an order.

DELAYS

If Kenzie Quilts learns that an order cannot ship within the stated processing time, we will contact the customer with a revised estimated ship date and available options, including cancellation and a refund when required.

LOST, DAMAGED, OR INCORRECT SHIPMENTS

Please contact makenzie.quilts@gmail.com promptly with the order number and photos when applicable. If tracking shows a package as delivered but it cannot be found, first check the delivery area, household members, neighbors, and the carrier before contacting us.

Questions about shipping can be sent to makenzie.quilts@gmail.com.